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Friedrichsen, Ray and Perroud (2006a, October 08). Improving the travel experience. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/improving-the-travel-experience
Ray, Gotteland and Casacci (2004a, October 10). How to measure the asymmetric relationship between attribute-level performance and overall satisfaction?. ANA - ESOMAR. Retrieved September 24, 2024, from