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Brown, D. (1993a, September 01). The effect of TQM on research- and vice versa. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/the-effect-of-tqm-on-research--and-vice-versa
Brown and Perrott (1992a, June 15). Performance monitors to aid business decision making. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/performance-monitors-to-aid-business-decision-making