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Saenz-Marrero and Jung (1993a, June 15). CS research as a basis for CS strategy. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/cs-research-as-a-basis-for-cs-strategy
Shekar and Xavier (1993a, June 15). A new approach to segmenting markets using rank-ordered preferences. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-new-approach-to-segmenting-markets-using-rank-ordered-preferences
Ladet and Montrelay (1993a, June 15). How to meet client's needs?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/how-to-meet-client-s-needs-
Wade, P. (1993a, June 15). Informing companies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/informing-companies
Brookes, R. (1993a, June 15). The ideal customer. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-ideal-customer
Bachelet, D. (1992a, September 01). Measuring satisfaction (French). ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-french-
Bachelet, D. (1992a, September 01). Measuring satisfaction . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-
Sewell, R. (1992a, June 15). The dealer as a customer. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-dealer-as-a-customer
Brown, J. (1992a, June 15). Car dealer survival strategies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/car-dealer-survival-strategies