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Bloemer, Brijs, Swinnen and Vanhoof (1998a, September 01). Identifying latent dissatisfied customers . ANA - ESOMAR. Retrieved September 21, 2024, from
https://ana.esomar.org/documents/identifying-latent-dissatisfied-customers-
Swinnen and Vanhoof (1996a, November 01). Attribute importance . ANA - ESOMAR. Retrieved September 21, 2024, from
https://ana.esomar.org/documents/attribute-importance-