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Avendaño, Carreras and de Jaén Sánchez (1991a, May 05). The measuring of quality of the telephone services in Spain. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/the-measuring-of-quality-of-the-telephone-services-in-spain
Avendaño, Carreras and de Jaén Sánchez (1991a, May 05). The measuring of quality of the telephone services in Spain (Spanish). ANA - ESOMAR. Retrieved September 23, 2024, from