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Lees, C. (1996a, June 15). The interactive consumer. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/the-interactive-consumer
Rogy and Bantleon (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/quality-of-service-4775
Serre, Mariotte and Antoine (1996a, June 15). Monitoring customers. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/monitoring-customers
Jambu and Schmitt (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/quality-of-service
Colombo and Standen (1996a, June 15). Communication. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/communication
Chiaro, Cesarini, Santucci, Palazzo and Murgia (1996a, June 15). The developing market of telecommunications. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/the-developing-market-of-telecommunications
Rao, M. (1996a, June 15). Is a process needed?. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/is-a-process-needed-
Sinha, A. (1996a, June 15). Needs of a telecom operator. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/needs-of-a-telecom-operator
Sannaes, H. (1996a, June 15). Price information. ANA - ESOMAR. Retrieved June 14, 2024, from
https://ana.esomar.org/documents/price-information