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Bachelet, D. (1992a, September 01). Measuring satisfaction (French). ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-french-
Bernard and Marbeau (1992a, September 01). Are you satisfied with your satisfaction questions?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/are-you-satisfied-with-your-satisfaction-questions-
Bachelet, D. (1992a, September 01). Measuring satisfaction . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-
Gunter, Clemens and Wober (1992a, June 15). Defining television quality through audience reaction measures. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/defining-television-quality-through-audience-reaction-measures
Sewell, R. (1992a, June 15). The dealer as a customer. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-dealer-as-a-customer
Power, J. D. (1992a, June 15). US trends in customer satisfaction and distribution. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/us-trends-in-customer-satisfaction-and-distribution
Parkyn, R. S. (1992a, June 15). A new approach to measuring the customer's relationship with the brand. ANA - ESOMAR. Retrieved September 26, 2024, from
Standen and Castellani (1992a, June 15). Customer satisfaction management in the banking sector. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-management-in-the-banking-sector
Suntook and Szymanska (1992a, June 15). From customer service research to TQM. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/from-customer-service-research-to-tqm