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Kobayashi, K. (1993a, September 01). Customer satisfaction: Its relationship with the Japanese way of total quality control. ANA - ESOMAR. Retrieved June 13, 2024, from
Petty and Hewitt (1993a, September 01). In TQ, the process can be as important as the results. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/in-tq-the-process-can-be-as-important-as-the-results
Judson, E. (1993a, September 01). Quality without tears. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/quality-without-tears
Hall and Mesure (1993a, September 01). Implementing internal customer satisfaction measurement within a market research agency. ANA - ESOMAR. Retrieved June 13, 2024, from
Saint-Paul and Dreyfus (1993a, September 01). Quality evaluation in social services. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/quality-evaluation-in-social-services
Brown, D. (1993a, September 01). The effect of TQM on research- and vice versa. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/the-effect-of-tqm-on-research--and-vice-versa
Le Bel, J. L. (1993a, September 01). An innovative application of conjoint analysis in satisfaction research. ANA - ESOMAR. Retrieved June 13, 2024, from
Wierenga and van Bruggen (1993a, June 15). Marketing management support systems. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/marketing-management-support-systems
Bartram and Bartram (1993a, June 15). Satisfied or satiated?. ANA - ESOMAR. Retrieved June 13, 2024, from
https://ana.esomar.org/documents/satisfied-or-satiated-