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Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/ai-meets-cx-9437
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction-9425
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction
Zijlstra, van der Ploeg and Helder (2017a, November 07). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group-9123
Zijlstra, van der Ploeg and Helder (2017a, August 25). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group
, A. (2016a, December 01). Revue Française du Marketing (Décembre 2016). ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/revue-fran-aise-du-marketing-d-cembre-2016-
Milne and Baker (2014a, September 10). Inspiring Action at O2. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/inspiring-action-at-o2-8346
Zijlstra and van Keulen (2014a, September 10). Innovation in customer feedback. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/innovation-in-customer-feedback-8344
Baker and Milne (2014a, June 15). Inspiring action at O2. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/inspiring-action-at-o2