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Schmeichel, N. (1997a, June 15). Customer satisfaction in the distribution line (Spanish). ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-in-the-distribution-line-spanish-
Schmeichel, N. (1997a, May 01). Customer satisfaction in the distribution line . ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-in-the-distribution-line-
Domegan, C. (1996a, November 01). IT in customer service . ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/it-in-customer-service-
Bosio and Filomarino (1996a, June 15). Quality service. ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/quality-service
Baglioni Hadjigavriel, A. R. (1996a, March 01). Customer value strategies . ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/customer-value-strategies-
Southgate and McCulloch (1994a, June 15). Customer service. ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/customer-service
Gopalakrishnan, R. (1994a, January 01). Experience of bringing multinational companies on shore. ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/experience-of-bringing-multinational-companies-on-shore
Buros and Blackall (1992a, September 01). The responsibility for service delivery . ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/the-responsibility-for-service-delivery-
Kennedy and Grant (1992a, June 15). M-Net. ANA - ESOMAR. Retrieved June 02, 2024, from
https://ana.esomar.org/documents/m-net