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Pall and Arora (2020a, November 02). Anecdotal evidence for CX/UX. ANA - ESOMAR. Retrieved May 25, 2024, from
https://ana.esomar.org/documents/anecdotal-evidence-for-cx-ux
Opalski, T. (2016a, November 18). Internet banking design. ANA - ESOMAR. Retrieved May 25, 2024, from
https://ana.esomar.org/documents/internet-banking-design
Brown, B. (2001a, June 01). Beyond eyeballs. ANA - ESOMAR. Retrieved May 25, 2024, from
https://ana.esomar.org/documents/beyond-eyeballs