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Heron, R. (2021a, April 01). The 2021 global consumer: Spotlight on satisfaction and confidence. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/the-2021-global-consumer-spotlight-on-satisfaction-and-confidence
Jain, R. (2020a, June 11). A pain in the inbox? Not anymore. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/a-pain-in-the-inbox-not-anymore
Henning and Chrzan (2020a, May 20). Driver analysis as a gateway to advanced analytics. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/driver-analysis-as-a-gateway-to-advanced-analytics-11414
Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/ai-meets-cx
Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/ai-meets-cx-9437
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction-9425
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction
Zijlstra, van der Ploeg and Helder (2017a, November 07). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group-9123
Zijlstra, van der Ploeg and Helder (2017a, August 25). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved December 10, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group