A pain in the inbox? Not anymore

Date of publication: June 11, 2020

Company: Microsoft

Author: Rajul Jain

Abstract:

Leveraging AI to reducing survey fatigue and survey send outs while maintaining stable customer satisfaction scores and enhanced response rates.

3 takeaways:

- How AI can be used to multiply stability of CX scores for a certain area or segment;

- Why CX score can be reported for some area or segments EVEN without measuring them

- How AI can select those customers most responsive to surveying and scale down email outreach

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