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Lage, Gomes and Russi (2020a, October 19). From customer satisfaction to customer experience. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/from-customer-satisfaction-to-customer-experience
Sualog, L. (2020a, September 15). Unlocking concept writing success. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/unlocking-concept-writing-success
Ambrose and Murphy (2020a, June 11). Insights Integration. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/insights-integration-11444
Gansle, Beers and Silvanskaya (2020a, June 11). Humanising the digital: Q&A Session. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/discussion-humanising-the-digital-session
Beers, R. (2020a, June 11). Design in the age of AI. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/design-in-the-age-of-ai
Slavenburg, Suttrup and Bond (2019a, November 10). Can machines be emotional?. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/can-machines-be-emotional-
Slavenburg, M. (2019a, November 10). Can machines be emotional?. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/can-machines-be-emotional--10853
Beaumont and King (2019a, September 08). Redefining digital excellence. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/redefining-digital-excellence-10680
King and Beaumont (2019a, September 08). Redefining digital excellence. ANA - ESOMAR. Retrieved February 14, 2025, from
https://ana.esomar.org/documents/redefining-digital-excellence