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Research papers

iFactor

Using CRM data to harness clients' irritating experiences feedback thanks to machine learning enrich outcomes with a social data deep dive into customers' pain points and related emotions.

Catalogue: Fusion 2019
Authors: Charlotte Zaepfel, Julie Hennes, Mathilde Guinaudeau
Company: Ipsos MRBI
November 10, 2019
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Citation

Zaepfel, Hennes and Guinaudeau (2019a, November 10). iFactor. ANA - ESOMAR. Retrieved January 20, 2025, from


https://ana.esomar.org/documents/ifactor


Research papers

Supercharge your CSR Marketing Strategy

Orange has embarked on an innovative journey to further its CSR marketing strategy, with a particular focus on significantly reducing its carbon footprint as part of its ?Lead the Future? plan. Thanks to the strategic integration of GenAI persona...

Catalogue: Congress 2024
Authors: Mathilde Guinaudeau, Benoit Hubert, Jean Christophe Desbouvries, Stefania Simion, Isabelle Herbert Collet
Companies: IPSOS, Orange
January 1, 1970
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Citation

Guinaudeau, Hubert, Desbouvries , Simion and Herbert Collet (1970a, January 01). Supercharge your CSR Marketing Strategy . ANA - ESOMAR. Retrieved January 20, 2025, from


https://ana.esomar.org/documents/supercharge-your-csr-marketing-strategy-