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Research papers

Viewer satisfaction in broadcasting services

In recent years, television broadcasting in Europe has often been accused low quality, and of providing the audience with a product increasingly lacking in innovation. Much of the resistance to measuring customer satisfaction arose within e world of...

Catalogue: ESOMAR/ARF Seminar 1998: Electronic Media And Measurement Trends
Authors: Vittorio Bossi, Domenico loppolo, Luca Ziglioli
Company: Nielsen
June 15, 1998
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Citation

Bossi, loppolo and Ziglioli (1998a, June 15). Viewer satisfaction in broadcasting services. ANA - ESOMAR. Retrieved May 18, 2024, from


https://ana.esomar.org/documents/viewer-satisfaction-in-broadcasting-services