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Patterson, R. (1997a, June 15). Loyalty cards. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/loyalty-cards
Smith and Grogan (1997a, June 15). Freeing yourself from the customer satisfaction straightjacket. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/freeing-yourself-from-the-customer-satisfaction-straightjacket
Hansen, Faarup and Christensen (1997a, June 15). Store loyalty, frequency of shopping and their determinants. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/store-loyalty-frequency-of-shopping-and-their-determinants
Richards, T. (1997a, June 15). Buying loyalty VS. building commitment developing. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/buying-loyalty-vs-building-commitment-developing
Falk and Schmidt (1997a, June 15). The impact of new media on the communication process. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/the-impact-of-new-media-on-the-communication-process
Schmeichel, N. (1997a, June 15). Customer satisfaction in the distribution line (Spanish). ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-in-the-distribution-line-spanish-
Schmeichel, N. (1997a, May 01). Customer satisfaction in the distribution line . ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-in-the-distribution-line-
Kristensen and Martensen (1996a, November 01). Linking customer satisfaction to loyalty and performance. ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/linking-customer-satisfaction-to-loyalty-and-performance
Stern, P. (1996a, November 01). Long run loyalty . ANA - ESOMAR. Retrieved May 21, 2024, from
https://ana.esomar.org/documents/long-run-loyalty-