The paper presents a case-study concerning a government- supported consumer information centre. Research was carried out by a government research institute to provide evidence on the coverage and costs of information services. Results are based on a sample of 11,5 requests for information which are representative for a period of twelve months. The study describes the coverage of consumer information services among target groups by type and region of client. This is detailed by title, topic and medium as well as availability of the publications requested.