In order to succeed in the NEW normal, the insights industry need to embrace an innovative approach beyond CX: Experience Driven Marketing. ESOMAR is keen to understand how this works and why it is so relevant right now!Experience Driven Marketing will help you uncover new, unexploited touchpoints to activate and minimize the negative ones, to fuel brand growth. ESOMAR joins forces with MESH Experience, the leading Agency in this field, and the giant AMAZON, to explore this.This spotlight event features:1. A pragmatic main frame to understand Experience Driven Marketing and beyond2. The presentation of the International Business Excellence GOLD Award 2020! (a case study between MESH Experience and LATAM Airlines)3. An outstanding presentation by AMAZON India4. A round table to answers all the burning questions surrounding CXBy attending this session you will explore the principles of Experience Driven Marketing including:- Take responsibility for every brand touchpoint - even those you don't control.- Measure Share of Experience (SOE), not Share of Voice (SOV).- Emotion matters and if content is king, context is queen. Use it!- How to Monetize NPS in a tool that transformed investment decisions resulting in increased revenue and churn reduction- Lessons from and innovation first UX project by Amazon India later rolled out worldwide!
Q&A Session, Insights integration.
We all produce written content. And we all want our writing to be noticed, engaged with and acted upon. However, your audiences are time-poor and have lower attention spans than ever. This means your content is permanently walking a tightrope of being unnoticed and therefore being ineffective. But all isn't lost. In this webinar, find out how the disciplines of copywriting and behavioral science can provide you with a toolkit to make your content noticeable, engaging, reputation boosting and drive action.
Utilizing mostly social listening and search tools to curate the magazine content, and help launch nearly 40 innovations, with Beauty Tuned In we have the latest beauty trends at our fingertips, enabling us to glue them to the core of everything we do.
The objective of this work is to describe the four stages to create a successful digital laboratory, which allows, for example, testing territories of communication in social networks. This would mean that it is possible to pre-test the content of a brand anonymously, shielding it from negative comments, and fostering a positive dialogue between brands and users. It should be noted that this document was written by the director of this methodology, who has theorized and implemented content-based research methodologies over the last three years. The paper dictates the best practices of content-based research. It is also the author's reflection of the theory and practice obtained by the constant implementation and monitoring of digital laboratories.
Digital life in our modern world has merged with the analog lives of people. The horizon of human relations, including their deepest needs and interests, has extended to the virtual space of the different social networks that have positioned themselves as the leading contact and communication platforms of our time. However, despite the fact that each social network offers potential for new contacts, brands do not always know how to take advantage of the opportunity to participate in peoples real conversations with organic and relevant proposals, thus begging the question: how can brands engage in countless spontaneous and ever-changing conversations? Twitter Mexico, Arconte Research and Sinnia set out to answer this question by conducting a joint research project on topics trending in Mexico between January and November 2017. The purpose was to generate actionable lessons and facilitate the insertion of brands on Twitter the leading real-time platform. This paper presents the results of a journey that began with the detection and clustering of the most relevant conversations held over the course of a year in Mexico. It is followed by a cultural analysis of these conversations, centered on identifying their symbolic support and discursive rules to conclude with the creation of the framework that reflects the most recurrent conversational contexts on the platform, as well as the Rules of Engagement for any brand that aspires to engage in a live interaction in real-time, just like the conversations held on Twitter.
The objective of this work is to describe the four stages to create a successful digital laboratory, which allows, for example, testing territories of communication in social networks. This would mean that it is possible to pre-test the content of a brand anonymously, shielding it from negative comments and fostering a positive dialogue between brands and users. It should be noted that this document was written by the director of this methodology, who has theorised and implemented content-based research methodologies over the last three years. The paper dictates the best practices of content-based research. It is also the authors reflection of the theory and practice obtained by the constant implementation and monitoring of digital laboratories.
Digital life in our modern world has merged with the analog lives of people. The horizon of human relations, including their deepest needs and interests, has extended to the virtual space of the different social networks that have positioned themselves as the leading contact and communication platforms of our time. However, despite the fact that each social network offers potential for new contacts, brands do not always know how to take advantage of the opportunity to participate in peoples real conversations with organic and relevant proposals, thus begging the question: how can brands engage in countless spontaneous and ever-changing conversations? Twitter Mexico, Arconte Research and Sinnia set out to answer this question by conducting a joint research project on topics trending in Mexico between January and November 2017. The purpose was to generate actionable lessons and facilitate the insertion of brands on Twitter the leading real-time platform. This paper presents the results of a journey that began with the detection and clustering of the most relevant conversations held over the course of a year in Mexico. It is followed by a cultural analysis of these conversations, centered on identifying their symbolic support and discursive rules to conclude with the creation of the framework that reflects the most recurrent conversational contexts on the platform, as well as the Rules of Engagement for any brand that aspires to engage in a live interaction in real-time, just like the conversations held on Twitter.
The objective of this paper is to describe the four stages to create a successful digital laboratory, which allows, for example, testing territories of communication in social networks. This would mean that it is possible to pre-test the content of a brand anonymously, shielding it from negative comments and fostering a positive dialogue between brands and users. It should be noted that this document was written by the director of this methodology, who has theorised and implemented content-based research methodologies over the last three years. The paper dictates the best practices of content-based research. It is also the authors reflection of the theory and practice obtained by the constant implementation and monitoring of digital laboratories.
Is it possible to test whether branded content met its campaign objectives? See how the BBC combined the latest in emotion tracking tech with devilish psych methods to product a new research tool that is taking the advertising world by storm. In 2017 we set out to create the SOE (Science of Engagement) Toolkit; a new campaign effectiveness tool for content marketing. A tool that focused on measuring emotion, and correlating the emotional effects with change in subconscious brand association.
Is it possible to test whether branded content met its campaign objectives? See how the BBC combined the latest in emotion tracking tech with devilish psych methods to product a new research tool that is taking the advertising world by storm.