Tag: "Satisfaction Measurement"

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Videos

Using technology to drive commercial opportunities at F1 races

Catalogue: Congress 2019: The Global Data & Insights Summit
Date: September 8, 2019
Author: Matthew Roberts

Research papers

Using technology to drive commercial opportunities at F1 races

Catalogue: Congress 2019: The Global Data & Insights Summit
Date: September 8, 2019
Author: Matthew Roberts

Research papers

Unifying measures of customer experience and satisfaction

Catalogue: Congress 2018
Company: GlobeScan Incorporated
Date: September 23, 2018
Authors: Jeffrey Mercer, Mareth Cordell

Videos

Unifying measures of customer experience and satisfaction

Catalogue: Congress 2018
Date: September 23, 2018
Authors: Jeffrey Mercer, Mareth Cordell

Research papers

Static and dynamic models in clients satisfaction studies

Catalogue: Latin America 2001
Date: May 1, 2001
Authors: Nelson Acar Filho, Armando Carradore, Sueli Daffre Carvalho, Mário Mattos, Clifford Alexander Young, Michael Paul Zeitlin

Research papers

Static and dynamic models in client satisfaction studies (Portuguese)

Catalogue: Latin America 2001
Date: May 1, 2001
Authors: Nelson Acar Filho, Armando Carradore, Sueli Daffre Carvalho, Mário Mattos, Clifford Alexander Young, Michael Paul Zeitlin

Research papers

Strategic market segmentation

Catalogue: ESOMAR Global Healthcare 2001: Changes In Competitive Dynamics
Date: April 1, 2001
Authors: David Mackenzie, Cathy Clerinx

Research papers

An assessment of the state of customer satisfaction measurement research

Catalogue: ESOMAR Congress 1991: Marketing In A New Europe
Date: September 8, 1991
Author: Lawrence A. Crosby

Research papers

Qualitative research as a supplier of relevant and applicable action models

Catalogue: Seminar 1990: Qualitative Research- How Are We Preparing For The Future?
Date: June 15, 1990
Author: Jan De Tremerie

Research papers

Creating a service culture

Catalogue: Seminar 1987: Strategies For Service Management
Date: June 15, 1987
Authors: Don Porter, John F. Swift

Research papers

The transferability of rating scale techniques to an African population

Catalogue: ESOMAR Congress 1980: Taking Stock
Date: September 1, 1980
Authors: N. Morris, Pat van der Reis

Research papers

Consumer satisfaction as a social indicator

Catalogue: Seminar 1980: Social Change Analysis As A Tool For Strategic Planning And Decision Making
Date: June 18, 1980
Author: Yves Evrard