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Brandt and House (2012a, September 13). Website versus traditional survey comments. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/website-versus-traditional-survey-comments
Brandt and Thun (2007a, September 19). Transforming the marketing research industry . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/transforming-the-marketing-research-industry-
Brandt and Cooler-De Solliers (1991a, September 08). A process for using measures of customer satisfaction to direct service quality improvements . ANA - ESOMAR. Retrieved September 26, 2024, from