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Laffin and Marinopoulos (2005a, February 01). Integrated customer intelligence. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/integrated-customer-intelligence
DeNicola, N. (2005a, February 01). The changing role of the branch office in supporting brand image and customer loyalty. ANA - ESOMAR. Retrieved September 26, 2024, from
MacÃas, I. (2005a, February 01). Integration of market research and database. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/integration-of-market-research-and-database
Bertelsen, L. (2005a, February 01). Charles Schwab web case study. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/charles-schwab-web-case-study
D'Souza and Rao (2005a, February 01). Implementing the paradigm shift from satisfaction to loyalty. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/implementing-the-paradigm-shift-from-satisfaction-to-loyalty