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Jovais, Jung and Miller (2002a, December 01). Building customer-centricity at Samsung Securities . ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/building-customer-centricity-at-samsung-securities-
Sherman and Chung (2002a, December 01). Can continuous relationship marketing work in emerging markets?. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/can-continuous-relationship-marketing-work-in-emerging-markets-
Leung, Kung and Tang (2002a, September 22). Automated web services for customer relationship management and market research. ANA - ESOMAR. Retrieved June 25, 2024, from
Fernández and Aqueveque (2002a, May 12). The effect of the Internet on convenience goods. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/the-effect-of-the-internet-on-convenience-goods
Sherman and Chung (2002a, May 12). Can CRM work in emerging markets?. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/can-crm-work-in-emerging-markets--5859
del Rosario Bruera, M. (2002a, May 12). Travelpass . ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/travelpass-
Donbavand and Broadbent (2002a, March 17). From holistic marketing to holistic customers . ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/from-holistic-marketing-to-holistic-customers-
O'Connor and Pettit (2002a, March 17). Analytics count. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/analytics-count
Chung and Sherman (2002a, March 17). Can CRM work in emerging markets?. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/can-crm-work-in-emerging-markets-