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Lotti, M. A. (2005a, March 01). Seeing around the corner. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/seeing-around-the-corner
Bakken and Lotti (2004a, April 18). Creating customer knowledge. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/creating-customer-knowledge