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Kik and van Doorn (2004a, September 19). Development and implementation of the commercial performance audit. ANA - ESOMAR. Retrieved September 26, 2024, from
Filho, Restier, Sá Lucas and Werneck (2004a, September 19). Efficiently measuring opinions in the capital market. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/efficiently-measuring-opinions-in-the-capital-market
Korczak, D. (2004a, May 11). Making data dance. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/making-data-dance
Zellermayer, O. (2004a, March 01). Does free choice lead to higher satisfaction?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/does-free-choice-lead-to-higher-satisfaction-
Lieberman and Rao (2004a, March 01). Are committed dealers more profitable to an OEM?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/are-committed-dealers-more-profitable-to-an-oem-
Pietrowski, Harper and Vijayendra (2004a, March 01). Effective prioritisation of things gone wrong for maximising satisfaction improvement. ANA - ESOMAR. Retrieved September 26, 2024, from
Winter and Sands (2004a, March 01). Why shift to customer experience measurement seated in brand values rather than process delivery?. ANA - ESOMAR. Retrieved September 26, 2024, from
Ricci, B. (2004a, February 01). Utilizing the "voice of the customer" to enhance business success. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/utilizing-the-voice-of-the-customer-to-enhance-business-success
Einhorn, Drenth and Rudolph (2003a, October 26). What customer information do category managers need? . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/what-customer-information-do-category-managers-need-