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McNeil, R. (1998a, September 01). Employee research. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/employee-research
McNeil and Carpenter (1994a, June 15). Is customer satisfaction really reflected in traditional customer satisfaction measures?. ANA - ESOMAR. Retrieved September 23, 2024, from
McNeil, R. (1993a, September 01). Staff research and total quality management. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/staff-research-and-total-quality-management