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Weitz, Silber and Johnston (1993a, September 01). The path to BS 5750. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-path-to-bs-5750
Stubbs, R. J. (1993a, September 01). ISO 9000. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/iso-9000
Saint-Paul and Dreyfus (1993a, September 01). Quality evaluation in social services. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/quality-evaluation-in-social-services
Crosby, Grisaffe and Marra (1993a, September 01). The impact of quality and customer satisfaction on employee organizational commitment. ANA - ESOMAR. Retrieved September 26, 2024, from
Callingham and Smith (1993a, September 01). Why the drive for quality?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/why-the-drive-for-quality-
Schmies and Wildner (1993a, June 15). Advertising quality and market share. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/advertising-quality-and-market-share
Coutts, C. (1993a, June 15). Quality standards in international research. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/quality-standards-in-international-research
Unholzer, G. (1993a, June 15). Quality and quality standards. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/quality-and-quality-standards
Biel, A. L. (1992a, September 01). Anticipating expectations. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/anticipating-expectations