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Meacci and Houweling (1993a, June 15). A model for single source measurement of external customer satisfaction. ANA - ESOMAR. Retrieved July 05, 2024, from
Pregesbauer and Bretschneider (1993a, June 15). Gambling. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/gambling
Busch, B. (1993a, June 15). Analysis of problems inherent in the prevailing fragrance research. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/analysis-of-problems-inherent-in-the-prevailing-fragrance-research
Lewis, B. R. (1993a, June 15). Measuring consumer expectations and satisfactions. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/measuring-consumer-expectations-and-satisfactions
de Vos, A. D. (1993a, June 15). Satisfied clients. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/satisfied-clients
Burns, T. (1993a, June 15). Customer research in a non-competitive environment. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/customer-research-in-a-non-competitive-environment
Brookes, R. (1993a, June 15). The ideal customer. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/the-ideal-customer
Crosby, L. A. (1992a, September 01). Toward a common verbal scale of perceived quality. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/toward-a-common-verbal-scale-of-perceived-quality
Biel, A. L. (1992a, September 01). Anticipating expectations. ANA - ESOMAR. Retrieved July 05, 2024, from
https://ana.esomar.org/documents/anticipating-expectations