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Walters, D. (1989a, June 15). Customer service as a component of retailing strategy. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-service-as-a-component-of-retailing-strategy
Willis and Keech (1988a, June 15). To serve them all our days. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/to-serve-them-all-our-days
Wade, P. (1987a, June 15). Relearning customer service at the U.S. auto dealer. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/relearning-customer-service-at-the-u-s-auto-dealer
Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 26, 2024, from
Boehling, W. H. (1985a, February 01). Banking on quality. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/banking-on-quality
Crossley, A. M. (1955a, June 15). Service after sale and studies of market for business. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/service-after-sale-and-studies-of-market-for-business