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Crosby, Grisaffe and Marra (1993a, September 01). The impact of quality and customer satisfaction on employee organizational commitment. ANA - ESOMAR. Retrieved September 26, 2024, from
Coutts, C. (1993a, June 15). Quality standards in international research. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/quality-standards-in-international-research
Quick, S. (1992a, September 01). The patient's voice. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-patient-s-voice
Mather , Gallup and Iljlma (1992a, June 15). We eat, we drink and we buy. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/we-eat-we-drink-and-we-buy
Carlier, F. (1992a, June 15). A new approach to the measure of children radio audience (9 to 14 years old). ANA - ESOMAR. Retrieved September 26, 2024, from
Giner, J. A. (1992a, June 15). The screen paper. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-screen-paper
Appel, M. (1992a, June 15). Additional media-planning tools. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/additional-media-planning-tools
Grunert and Röhme (1992a, June 15). Consumers' environmental concern: Are we really tapping true concern that relates to environmentally ethic behaviour?. ANA - ESOMAR. Retrieved September 26, 2024, from
Ameel , A. (1991a, September 08). Cross-linking the quality expectations of the customer to quality control measures on the factory floor. ANA - ESOMAR. Retrieved September 26, 2024, from