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Kung, Cheung and Lam (2004a, March 28). The impact of low birth rates towards the life stage segmentation model in CRM. ANA - ESOMAR. Retrieved June 24, 2024, from
Ren, Yang, Yuan and Tang (2004a, March 28). Managing the Competitive Customer Relationshipâ¢. ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/managing-the-competitive-customer-relationship-
Salters, Michaux, Deetlefs and McLean (2004a, March 01). Marketing research or customer relationship management (CRM). ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/marketing-research-or-customer-relationship-management-crm-
Milligan Jr. and Hashim (2003a, September 14). Synchronise/destablise . ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/synchronise-destablise-
Farooqui, F. (2003a, January 26). Application of market research towards proactive customer relationship management. ANA - ESOMAR. Retrieved June 24, 2024, from
Kung, A. (2002a, December 01). Building a truly customer-centric CRM model. ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/building-a-truly-customer-centric-crm-model
Russo and Troiano (2000a, November 01). Keep your hands off my wallet until you get into my life. ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/keep-your-hands-off-my-wallet-until-you-get-into-my-life
Trabak, A. (2000a, September 01). The rise and power of online communities in the network economy . ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/the-rise-and-power-of-online-communities-in-the-network-economy-
Nagata, S. (1997a, June 15). The renaissance of Chateau Lagrange. ANA - ESOMAR. Retrieved June 24, 2024, from
https://ana.esomar.org/documents/the-renaissance-of-chateau-lagrange