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, A. (2004a, May 01). Revue Française du Marketing (Mai 2004). ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/revue-fran-aise-du-marketing-mai-2004-
Zellermayer, O. (2004a, March 01). Does free choice lead to higher satisfaction?. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/does-free-choice-lead-to-higher-satisfaction-
Lieberman and Rao (2004a, March 01). Are committed dealers more profitable to an OEM?. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/are-committed-dealers-more-profitable-to-an-oem-
Pietrowski, Harper and Vijayendra (2004a, March 01). Effective prioritisation of things gone wrong for maximising satisfaction improvement. ANA - ESOMAR. Retrieved June 22, 2024, from
Winter and Sands (2004a, March 01). Why shift to customer experience measurement seated in brand values rather than process delivery?. ANA - ESOMAR. Retrieved June 22, 2024, from
Ricci, B. (2004a, February 01). Utilizing the "voice of the customer" to enhance business success. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/utilizing-the-voice-of-the-customer-to-enhance-business-success
Einhorn, Drenth and Rudolph (2003a, October 26). What customer information do category managers need? . ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/what-customer-information-do-category-managers-need-
Braun and Scope (2003a, September 14). Does it pay to invest in customer satisfaction? . ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/does-it-pay-to-invest-in-customer-satisfaction-
Evans, Vavra, Perkins-Munn, Keiningham and Theodore (2003a, September 14). Driving share-of-wallet through customer satisfaction and brand preference. ANA - ESOMAR. Retrieved June 22, 2024, from