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Porter and Swift (1987a, June 15). Creating a service culture. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/creating-a-service-culture
Hage, D. (1987a, June 15). Retail image studies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/retail-image-studies