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Goulding and Watkinson (2019a, September 08). Becoming customer obsessed at the Royal Bank of Scotland. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/becoming-customer-obsessed-at-the-royal-bank-of-scotland
Welter and Li (2018a, September 23). Look who's talking . ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/look-who-s-talking--9376
Liu and Wildner (2010a, June 15). Measuring emotions. ANA - ESOMAR. Retrieved June 07, 2024, from
https://ana.esomar.org/documents/measuring-emotions-7572