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Avendaño, Carreras and de Jaén Sánchez (1991a, May 05). The measuring of quality of the telephone services in Spain. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/the-measuring-of-quality-of-the-telephone-services-in-spain
Avendaño, Carreras and de Jaén Sánchez (1991a, May 05). The measuring of quality of the telephone services in Spain (Spanish). ANA - ESOMAR. Retrieved September 25, 2024, from
B.V., E. (1990a, June 01). Marketing and research today (June 1990). ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/marketing-and-research-today-june-1990-
de Kort, Onraet, Ferrer-Vidal and Banks (1989a, September 01). Customer service in Europe. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/customer-service-in-europe
Wade, P. (1987a, June 15). Relearning customer service at the U.S. auto dealer. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/relearning-customer-service-at-the-u-s-auto-dealer
Barjanski and Evrard (1986a, June 15). Consumer satisfaction as a marketing decision making tool for public transportation (French). ANA - ESOMAR. Retrieved September 25, 2024, from
Barjanski and Evrard (1986a, June 15). Consumer satisfaction as a marketing decision making tool for public transportation. ANA - ESOMAR. Retrieved September 25, 2024, from
Horlait, P. (1985a, June 15). Changes in corporate market requirements . ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/changes-in-corporate-market-requirements-
Flack, M. (1985a, February 01). Service quality in corporate markets. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/service-quality-in-corporate-markets