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Coutts, C. (1993a, June 15). Quality standards in international research. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/quality-standards-in-international-research
White and Banks (1993a, June 15). Royal Mail's customer perception and satisfaction index (CPSI). ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/royal-mail-s-customer-perception-and-satisfaction-index-cpsi-
Saenz-Marrero and Jung (1993a, June 15). CS research as a basis for CS strategy. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/cs-research-as-a-basis-for-cs-strategy
Bachofner, G. (1993a, June 15). Making a newspaper more reader-friendly. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/making-a-newspaper-more-reader-friendly
Mutz, Greig and Howell (1993a, June 15). Customer, dealer and employee satisfaction. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/customer-dealer-and-employee-satisfaction
Cottrell, R. J. (1993a, June 15). Proactive relationship management. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/proactive-relationship-management
Hodson and Falconer (1993a, June 15). Myth or reality?. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/myth-or-reality-
Jones, S. L. (1993a, June 15). Self discovery. ANA - ESOMAR. Retrieved May 29, 2024, from
https://ana.esomar.org/documents/self-discovery
Meacci and Houweling (1993a, June 15). A model for single source measurement of external customer satisfaction. ANA - ESOMAR. Retrieved May 29, 2024, from