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Mattos and Werneck (2002a, May 12). Reckitt Benckiser Brazil . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/reckitt-benckiser-brazil-
Draskovic-Krunic, K. (2002a, March 17). Predictive churn modeling in the wireless industry. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/predictive-churn-modeling-in-the-wireless-industry
Hughes and Perez-Prada (2002a, March 17). Using customer perceptions . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/using-customer-perceptions-
Suntook and Brooke (2002a, March 17). From customer research to CRM . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/from-customer-research-to-crm-
Allen, D. R. (2002a, March 17). Linking customer and employee satisfaction to financial performance. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/linking-customer-and-employee-satisfaction-to-financial-performance
Harding and Ortiz (2002a, March 17). A framework for improved CRM analytics. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-framework-for-improved-crm-analytics
Dayan, Bon and Depond (2002a, March 17). The customer satisfaction measurement and listening revolution . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-customer-satisfaction-measurement-and-listening-revolution-
Feld and Stone (2002a, February 03). Improving Honeywell's market research . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/improving-honeywell-s-market-research-
Filho et al. (2001a, May 01). Static and dynamic models in clients satisfaction studies . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/static-and-dynamic-models-in-clients-satisfaction-studies-