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Roberts, M. (2019a, September 08). Using technology to drive commercial opportunities at F1 races. ANA - ESOMAR. Retrieved September 26, 2024, from
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction