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Bakken, D. G. (2008a, March 03). Car talk. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/car-talk
Kirk and Hohnery (2008a, March 03). Delight or defection. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/delight-or-defection
Joostema, K. (2008a, March 03). Sustaining personal mobility in the evolving urban living context. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/sustaining-personal-mobility-in-the-evolving-urban-living-context
Schmid and Palmer (2008a, March 03). Grasping the moment of truth. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/grasping-the-moment-of-truth
Hage and Verlee (2008a, March 03). Retaining after sales business at the branded automotive dealership. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/retaining-after-sales-business-at-the-branded-automotive-dealership
Boulos, Degon and Lemerle (2008a, March 03). Turning point of sale into an image and sales accelerator. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/turning-point-of-sale-into-an-image-and-sales-accelerator
Starr and Brookes (2008a, March 03). Marketing sustainable cars. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/marketing-sustainable-cars
Amann and Paur (2008a, March 03). Automotive dealerships in China. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/automotive-dealerships-in-china
Casellas and Gomy (2008a, March 03). Effectively managing the brand experience. ANA - ESOMAR. Retrieved April 28, 2024, from
https://ana.esomar.org/documents/effectively-managing-the-brand-experience