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Keller and Libai (2009a, May 07). A holistic approach to the measurement of WOM. ANA - ESOMAR. Retrieved December 07, 2023, from
https://ana.esomar.org/documents/a-holistic-approach-to-the-measurement-of-wom
Keller, E. B. (2003a, September 14). Changing equity of brand labels: The U.S. perspective. ANA - ESOMAR. Retrieved December 07, 2023, from
https://ana.esomar.org/documents/changing-equity-of-brand-labels-
Broadbent and Keller (1988a, June 15). Researching hard to reach audiences. ANA - ESOMAR. Retrieved December 07, 2023, from
https://ana.esomar.org/documents/researching-hard-to-reach-audiences