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de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-
Carrari, O. (1999a, June 15). The use of modelling for public opinion polls (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/the-use-of-modelling-for-public-opinion-polls-spanish-
Aldrighi, V. (1999a, June 15). Different customer strategies to face the powers of banks (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/different-customer-strategies-to-face-the-powers-of-banks-spanish-
Cramphorn and Caldeiro (1999a, June 15). Effective advertising (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/effective-advertising-spanish-
Marangoni, Carramenha and Dougnac (1999a, June 15). Evaluating the value of global brands in Latin America (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/evaluating-the-value-of-global-brands-in-latin-america-spanish-
Ibarra and Alaluf (1999a, June 15). Quantitative measurement (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/quantitative-measurement-spanish-
Markwald and Medio (1999a, June 15). Life times in Latin America (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/life-times-in-latin-america-spanish-
Russo and Troiano (1999a, June 15). Beauty and the beast (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/beauty-and-the-beast-spanish-
Guillen, del Canto and Galdames (1999a, June 15). Evaluation of advertising efficiency and effectiveness (Spanish). ANA - ESOMAR. Retrieved May 14, 2024, from
https://ana.esomar.org/documents/evaluation-of-advertising-efficiency-and-effectiveness-spanish-