You searched for: "*"

The results has been filter on Authors containing Charles Cooler-De Solliers .
ANA has found 1 results for you, in 285 ms.
Didn’t find what you were looking for? Try the Advanced Search!

Research papers

A process for using measures of customer satisfaction to direct service quality improvements

The purpose of this paper is to introduce a process for using measures of customer satisfaction and dissatisfaction to focus and direct internal service quality improvements. The paper attempts to build upon the conceptual model of service quality...

Catalogue: ESOMAR Congress 1991: Marketing In A New Europe
Authors: Randall Brandt, Charles Cooler-De Solliers
Company: Burke, Inc.
September 8, 1991