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Michael and Henning (2021a, February 17). Intelligence 360: Solicited + unsolicited customer opinion. ANA - ESOMAR. Retrieved March 18, 2025, from
https://ana.esomar.org/documents/intelligence-360-solicited-unsolicited-customer-opinion
Tobaccowala and Key (2020a, July 30). How to measure brand purpose at the speed of culture. ANA - ESOMAR. Retrieved March 18, 2025, from
https://ana.esomar.org/documents/how-to-measure-brand-purpose-at-the-speed-of-culture