Tag: "Quality Management"

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Research papers

Quality and quality standards

Catalogue: ESOMAR Congress 1993: The Many Faces of Quality Now And In Future
Company: Burke, Inc.
Date: June 15, 1993
Author: Gerhard Unholzer

Research papers

Gambling

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?
Company: GfK
Date: June 15, 1993
Authors: Mario Pregesbauer, Rudolf Bretschneider

Research papers

Customer, dealer and employee satisfaction

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?
Date: June 15, 1993
Authors: Gary Mutz, Ian D. Greig, Simon Howell

Research papers

Toward a common verbal scale of perceived quality

Catalogue: ESOMAR Congress 1992: The Race Against Expectations
Date: September 1, 1992
Author: Lawrence A. Crosby

Research papers

Measuring satisfaction (French)

Catalogue: ESOMAR Congress 1992: The Race Against Expectations
Date: September 1, 1992
Author: Daniel Bachelet

Research papers

Measuring satisfaction

Catalogue: ESOMAR Congress 1992: The Race Against Expectations
Date: September 1, 1992
Author: Daniel Bachelet

Research papers

Lessons from a ten-year study of service quality in America

Catalogue: ESOMAR Congress 1992: The Race Against Expectations
Date: June 15, 1992
Author: Leonard L. Berry

Research papers

How media/message synergy contributes to total quality perceptions

Catalogue: ESOMAR/ARF/JMA Conference 1992: Marketing And Research Under A "New World Order"
Date: June 15, 1992
Author: Josh McQueen

Research papers

Cross-linking the quality expectations of the customer to quality control measures on the factory floor

Catalogue: ESOMAR Congress 1991: Marketing In A New Europe
Date: September 8, 1991
Author: Alfons-Pierre Ameel

Research papers

A process for using measures of customer satisfaction to direct service quality improvements

Catalogue: ESOMAR Congress 1991: Marketing In A New Europe
Company: Burke, Inc.
Date: September 8, 1991
Authors: Randall Brandt, Charles Cooler-De Solliers

Research papers

Strategic positioning for a European airline in the 1990s

Catalogue: Seminar 1990: Countdown to 1992
Date: June 15, 1990
Author: Paolo Lo Bascio

Research papers

Qualitative research as a supplier of relevant and applicable action models

Catalogue: Seminar 1990: Qualitative Research- How Are We Preparing For The Future?
Date: June 15, 1990
Author: Jan De Tremerie