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Author: "Susan Blackall

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Month

January

Year

1947

Month

June

Year

2021

Author: "Susan Blackall

Research papers

Customer service research for the inland revenue

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?

Date: June 15, 1993

Authors: Pauline Eaton, Susan Blackall

Research papers

The responsibility for service delivery

Catalogue: ESOMAR Congress 1992: The Race Against Expectations

Date: September 1, 1992

Authors: Karen Buros, Susan Blackall