Advanced search

Close

Search across

All documents

Research Papers

Videos

Search by

Title

Summary

Authors

Catalogues

Find results that have:

The exact phrase

All these words

Any of the words

None of the words

Search per date:

Month

January

January
February
March
April
May
June
July
August
September
October
November
December

Year

1947

2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
1986
1985
1984
1983
1982
1981
1980
1979
1978
1977
1976
1975
1974
1973
1972
1971
1970
1969
1968
1967
1966
1965
1964
1963
1962
1961
1960
1959
1958
1957
1956
1955
1954
1953
1952
1951
1950
1949
1948
1947

To

Month

December

January
February
March
April
May
June
July
August
September
October
November
December

Year

2020

2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
1986
1985
1984
1983
1982
1981
1980
1979
1978
1977
1976
1975
1974
1973
1972
1971
1970
1969
1968
1967
1966
1965
1964
1963
1962
1961
1960
1959
1958
1957
1956
1955
1954
1953
1952
1951
1950
1949
1948
1947

Author: "Susan Blackall

ANA has found 2 results for you, in 11 ms. Currently showing results 1 to 2.
Didn’t find what you were looking for? Try the Advanced Search!

Month

January

Year

1947

Month

December

Year

2020

Author: "Susan Blackall

Research papers

Customer service research for the inland revenue

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?

Date: June 15, 1993

Authors: Pauline Eaton, Susan Blackall

Research papers

The responsibility for service delivery

Catalogue: ESOMAR Congress 1992: The Race Against Expectations

Date: September 1, 1992

Authors: Karen Buros, Susan Blackall