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Pinnell, J. (2003a, January 26). Customer relationships- Manage, measure or just understand? . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-relationships--manage-measure-or-just-understand-
Sherman and Chung (2002a, December 01). Can continuous relationship marketing work in emerging markets?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/can-continuous-relationship-marketing-work-in-emerging-markets-
Alves and Aquino (2002a, May 12). Brand loyalty among mobile phone users. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/brand-loyalty-among-mobile-phone-users
Sherman and Chung (2002a, May 12). Can CRM work in emerging markets?. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/can-crm-work-in-emerging-markets--5859
Galceran, I. (2002a, May 12). Latin America 2015 . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/latin-america-2015-
La Madrid and Urich (2002a, May 12). The universal and the singular, the permanent and the ephemeral . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-universal-and-the-singular-the-permanent-and-the-ephemeral-
Allen, D. R. (2002a, March 17). Linking customer and employee satisfaction to financial performance. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/linking-customer-and-employee-satisfaction-to-financial-performance
Harding and Ortiz (2002a, March 17). A framework for improved CRM analytics. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-framework-for-improved-crm-analytics
Welch and Wiseman (2002a, February 17). Internal and external stakeholders forum . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/internal-and-external-stakeholders-forum-