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Mattos and Werneck (2002a, May 12). Reckitt Benckiser Brazil . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/reckitt-benckiser-brazil-
Allen, D. R. (2002a, March 17). Linking customer and employee satisfaction to financial performance. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/linking-customer-and-employee-satisfaction-to-financial-performance
Flack, M. (1999a, September 01). Asset management in changing retirement markets . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/asset-management-in-changing-retirement-markets-
Djupvik and Bodding (1998a, September 01). Perceptual discrepancies . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/perceptual-discrepancies-
McNeil, R. (1998a, September 01). Employee research. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/employee-research
Sondervan, Malten and Van Zonneveld (1996a, September 01). A new toolkit to a new quality approach . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-new-toolkit-to-a-new-quality-approach-
King, J. P. (1996a, May 01). Qualitative modelling . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/qualitative-modelling-
McNeil, R. (1993a, September 01). Staff research and total quality management. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/staff-research-and-total-quality-management
Walker, S. (1993a, September 01). The role of staff research in total quality management. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-role-of-staff-research-in-total-quality-management