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de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction
de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-
Cohen and Soto (1999a, June 15). Service quality evaluation in the pharmaceutical industry. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/service-quality-evaluation-in-the-pharmaceutical-industry
Bosley, R. (1999a, June 15). Evaluating how radio station listeners use a radio station. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/evaluating-how-radio-station-listeners-use-a-radio-station
Jakobiak, F. (1999a, March 01). The bridge between market research and competitive intelligence. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/the-bridge-between-market-research-and-competitive-intelligence
Burlage, Van Eeden and Slootman (1998a, September 01). Networking knowledge within circles of Interest in the Eureko group . ANA - ESOMAR. Retrieved June 28, 2024, from
Coates and Froggatt (1998a, June 15). On-line qualitative research. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/on-line-qualitative-research
Dahlén, M. (1998a, June 15). Controlling the uncontrollable. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/controlling-the-uncontrollable
Walker, D. (1998a, June 15). Email research. ANA - ESOMAR. Retrieved June 28, 2024, from
https://ana.esomar.org/documents/email-research