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Crosby, L. A. (1991a, September 08). An assessment of the state of customer satisfaction measurement research. ANA - ESOMAR. Retrieved June 27, 2024, from
Gray and Kelly (1987a, June 15). An on-line database of a government-sponsored training scheme. ANA - ESOMAR. Retrieved June 27, 2024, from
https://ana.esomar.org/documents/an-on-line-database-of-a-government-sponsored-training-scheme
Mortimer and Stubbs (1984a, June 15). Assessing the effectiveness of computer-based training . ANA - ESOMAR. Retrieved June 27, 2024, from
https://ana.esomar.org/documents/assessing-the-effectiveness-of-computer-based-training-
de Jong and Immink (1983a, June 15). A practical 'learning tool' for marketing planning when using an extensive marketing research mix. ANA - ESOMAR. Retrieved June 27, 2024, from
Dawes, R. E. (1982a, June 15). Informing the staff of products, services and supplementary activities. ANA - ESOMAR. Retrieved June 27, 2024, from
Phillips and Falconer (1981a, August 23). Optimizing profitability through research amongst retail customers and staff. ANA - ESOMAR. Retrieved June 27, 2024, from
Willoughby and Worcester (1981a, August 23). The role of the employee in retail profitability. ANA - ESOMAR. Retrieved June 27, 2024, from
https://ana.esomar.org/documents/the-role-of-the-employee-in-retail-profitability
Rohrbach, B. (1979a, October 01). How to solve innovation problems systematically. ANA - ESOMAR. Retrieved June 27, 2024, from
https://ana.esomar.org/documents/how-to-solve-innovation-problems-systematically
Sargood, R. (1976a, June 15). Research for progress, performance & profit. ANA - ESOMAR. Retrieved June 27, 2024, from
https://ana.esomar.org/documents/research-for-progress-performance-profit