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El Emary, Tamang and Mathur (2002a, March 17). Accomplishing CRM goals. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/accomplishing-crm-goals
Eichman, Seggev, Mezzasalma and Licastro (2000a, June 15). Values added from internet research . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/values-added-from-internet-research-
Chicharro, P. (1999a, June 15). Marketing of the future (Spanish). ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/marketing-of-the-future-spanish-
Chicharro, P. (1999a, June 15). Marketing of the future. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/marketing-of-the-future
Lenzen and Patzke (1998a, September 01). Building customer loyalty on knowledge . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/building-customer-loyalty-on-knowledge-
Walker and Garthside (1997a, September 01). Daewoo . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/daewoo-
Holder and Young (1997a, September 01). Researching the future in the present . ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/researching-the-future-in-the-present-
Gagliardo, O. E. (1997a, May 01). Consumer-oriented business management. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/consumer-oriented-business-management
Raaijmaakers, M. C. (1996a, November 01). New marketing and direct communication. ANA - ESOMAR. Retrieved September 23, 2024, from
https://ana.esomar.org/documents/new-marketing-and-direct-communication